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Whether you need guidance on pergolas, outdoor kitchens, or fire features, our backyard specialists are ready to assist.
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Frequently Asked Questions
How long does shipping take for pergolas and outdoor systems?
Handling time is 1 to 3 business days, followed by a transit window of 5 to 8 business days within the Continental U.S. (excludes AK/HI). Larger items like motorized louvered pergolas and outdoor kitchen systems may ship via freight carrier, and our team will share tracking details once your order is on its way.
Can I track my order after it ships?
Once your order ships, you will receive a confirmation email with a tracking number and carrier details. You can use that information to follow your delivery every step of the way. If anything looks off, email us and we will look into it promptly.
What is your return policy for outdoor products?
We offer 30-Day Returns on eligible items. Because many of our products are large-format outdoor installations, please review our Return Policy page for specific conditions and steps before initiating a return.
What if my order arrives damaged or with missing parts?
Please photograph any damage or missing components and email us within 48 hours of delivery. Our team will work with you to arrange a replacement part or coordinate a resolution as outlined in our Return Policy.
How do motorized louvered pergolas work?
Motorized louvered pergolas feature adjustable aluminum louvers that rotate open or closed at the touch of a button or remote. This lets you control sunlight, airflow, and rain protection on your patio without leaving your seat. They are designed for year-round outdoor comfort in a wide range of weather conditions.
Can I combine a fire pit with a water feature in one setup?
Yes, our fire and water systems are designed to pair together as part of an outdoor entertainment package. These combined features create a striking focal point on your patio or deck. Our team can walk you through compatible configurations based on your backyard layout.
Do you charge sales tax?
Sales tax, if applicable, is calculated and displayed at checkout.
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Owned and operated by ReNuwel Rituals, our team aims to reply to every inquiry within one business day.
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Free Continental Shipping
Free shipping on most orders within the Continental U.S., with no order minimum required.
30-Day Returns
Shop with confidence knowing eligible items can be returned within 30 days, backed by our Return Policy.
