How Can We Help Today?
Whether you have a question about a reformer, sauna, or cold plunge, our team is ready to help. Owned and operated by ReNuwel Rituals.
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Frequently Asked Questions
How long does shipping take?
Most orders ship within 1 to 3 business days, with transit times of 5 to 8 business days. Larger wellness items such as Pilates reformers, hot tubs, and infrared saunas may require additional handling and coordination.
How can I track my order?
Once your order ships, you will receive a confirmation email with tracking details. You can also log into your account on our site to view real-time shipping updates for any active order.
What is your return policy?
We offer 30-Day Returns on eligible items. If something does not meet your expectations, please refer to our Return Policy page for full details on how to initiate a return or exchange.
Can I exchange an item for a different model?
Exchanges are handled on a case-by-case basis within our 30-Day Returns window. Please contact our team with your order number and the item you would like instead, and we will walk you through the process.
How do I choose the right product for my space?
We recommend measuring your available space and reviewing the product dimensions listed on each item page. Our team is happy to help you compare options for Pilates reformers, saunas, hot tubs, cold plunges, and massage chairs based on your room layout and wellness goals.
Do your products require professional installation?
Setup requirements vary by product. Some items like massage chairs are ready to use upon delivery, while hot tubs, infrared saunas, and cold plunges may benefit from professional installation. Each product page includes specific setup guidance.
Do you charge sales tax?
Sales tax, if applicable, is calculated and displayed at checkout.
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Our Commitment To You
Timely Responses
Our team aims to address every inquiry within 24 hours during business days.
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Your personal information and payment details are protected with encrypted, secure transactions.
Thoughtfully Curated
Every product is selected for quality, durability, and its ability to support your at-home wellness rituals.
Reliable Delivery
Free Shipping on Most Orders Within the Continental U.S. (Excludes AK/HI), with careful handling from warehouse to doorstep.
